To proactively encourage sales through excellent customer service and creating a culture which puts the
customer first. Working as a team to ensure the highest retail standards are maintained throughout the
store resulting in maximised profits.
Main Areas of Accountability
- To create an enjoyable shopping experience for all customers through an approachable, helpful
and knowledgeable service. Always putting the customer first.
- To build rapport with customers, developing relationships and encouraging customers to return to
- Be commercially aware with active selling for customers to maximise sales and offer friendly and
professional advice where appropriate.
- To actively promote bonusclub and multi-channel opportunities to all customers in order to achieve
store and Company targets.
- To be involved in store events such as PR opportunities and events as and when required.
- To implement and maintain Bonmarches’ high retail standards and visual merchandidng standards
throughout the store. Actively replenishing product in all areas, ensuring Company standards of
display and presentation are followed.
- To adopt a flexible approach to meet the needs of the Business, seeking and providing support
- To communicate regularly with Line Manager and colleagues to work effectively as part of a team.
Attend store meetings in order to share knowledge and ideas to drive the business forward.
- To seek opportunities to develop and to learn from past experiences. Actively keeping your
personal development plan live with a view to improving future performance.
- To demonstrate efficiency and competency in all areas of store operations e.g. till operations,processing delivery, ensuring correct audit procedures are followed.
- To adhere to all company regulations regarding Policies, Procedures, Health & Safety and Security.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the
job because of the areas of flexibility which the job holder may be required to perform.
For more information, you can view the full job description here.